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Let’s get you ready for a smooth sailing holiday. See below some important information and steps to complete before you head out on your cruise. This page includes information on the following:
You will require your cruise line booking number to check into your cruise. This can be found on email correspondence as Booking reference number or on your booking confirmation in the PDF detailing your itinerary under the Supplier Booking Number. If you cannot find it, please call us and we can provide it to you.
In order to retrieve your cruise ticket/s, you will need to complete your online check-in with the cruise line.
For your booking on Carnival Australia please follow the below directions and print your e-ticket/s to take to the pier for check-in. If you have not done so already, you will need to go online to Carnival Online Check-In and fill in your online registration (Cruise Personaliser). This is a requirement of the cruise line and must be completed. You can save your progress at any time during the online registration and go back to it if need be. If you have not filled this out, here are the directions on how to do so:
Go to Carnival Online Check-In.
If you have previously created an account, you can simply log straight in with your email and password.
If you don’t have an account, you must complete this first. Select ‘create account’.
Enter in your email address, password and select create account.
Enter in your first name, last name, date of birth, gender, country of residence, and phone number.
You will then need to select, ‘I am working with a travel agent’ and read and accept Carnivals Terms and Conditions. Then click submit.
It will ask if you have already booked a cruise, select YES and add in your cruise booking number.
Add your cruise booking number and select add this booking to my profile.
Once you are in, you will be able to complete the online check-in, book shore tours, plan activities, pre-purchase gifts and shopping etc.
Once all information is complete, approximately 3-4 weeks prior to sailing you will be able to print off the e-tickets.
You will need to present the e-tickets along with your passports at embarkation.
Please note Carnival do not send out paper tickets, your e-ticket/s must be printed off the cruise personaliser once it is completed.
You can also book any shore tours, drink packages, internet plans, photo packages, gifts, speciality dining and spa and salon prior to embarking.
We strongly recommend you purchase comprehensive international travel insurance that has both cruise and COVID coverage. Certain ports of call may impose a requirement that you hold travel insurance if you are medically disembarked from the ship. International medical and repatriation costs can be high and are outside the scope of Australian Medicare.
NOTE: Guests traveling on a South Pacific cruise that calls on New Caledonia (Noumea or Lifou) must present printed proof of travel insurance at time of check-in. The selected international travel insurance must have both cruise and COVID coverage. Guests may also be requested to present it during the cruise. Any guest who is unable to provide proof of holding suitable travel insurance will be denied boarding.
For more information Insurance + Covid-19 Guest Protocols.
Carnival now have their very own app for when you are travelling onboard.
For apple devices – download from the app store.
For android devices – download from google play.
Once downloaded, click open the app, you will need to click next until you get to the login area. If you are already onboard, click ‘I’M ON BOARD’ if you are not yet on your cruise, you can either login with just the cruise booking number or login if you have a Carnival Australia account already. If you do not' have an account, simply click sign up.
New Zealand Traveller Declaration
Entry Requirement Link
Any guest that will be sailing to New Zealand is required to complete the New Zealand Traveller Declaration (NZTD). This Declaration is an online form that collects information about guests travel & is digitally linked to passports for streamlined arrival in New Zealand. This requirement is for ALL guests travelling on passports issues by New Zealand or Australia. The earliest you can submit your New Zealand Traveller Declaration is 24 hours before you start your trip to New Zealand. This declaration must be submitted by the time your ship berths in the first New Zealand port of entry.
Traveller Declaration
Travelling to New Zealand on a cruise ship - New Zealand Customs Service
NZTD trial for cruise travellers | New Zealand Traveller Declaration
International Travel: Your passport must have at least six months validity (beyond your planned stay) or you may be refused boarding/entry.
Travel Insurance: Travel insurance is strongly recommended and mandatory for most travel. Please advise us if you would like a quotation on this. Quote INS10 to receive a 10% Discount.
Visas: It is the responsibility of the passenger(s) to ensure all visas are obtained prior to departing Australia. If a visa is required for travel to your destination, it will be listed on the following website: www.visalink.com.au.
USA visa (ESTA) - Official ESTA Application Website, U.S. Customs and Border Protection (dhs.gov).
Canada visa (eTa) - Electronic Travel Authorization (eTA) - Canada.ca.
UK visa (eTa) - Electronic Travel Authorization (eTA) - GOV.UK.
Vaccinations: It is the responsibility of the passenger(s) to ensure all vaccinations are obtained prior to departing Australia. We recommend speaking with your local GP or Travel Doctor who are medically trained and have the latest details and requirements for Australian travellers. Alternatively, you can visit https://www.traveldoctor.com.au/
Mask Wearing Requirements: Masks may be required during your trip, it is the responsibility of the passenger(s) to have masks when required.
International covid-19 Vaccination Certificate: For details on how to obtain an International COVID-19 Vaccination Certificate, please use the below links to take you to the relevant government website. All other nationalities, please refer to your home country / arrival country requirements where applicable.
Australia - International Covid-19 Vaccination Certificate
New Zealand - International Travel Vaccination Certificate
Smarttraveller: Stay up-to-date with the latest travel advice https://www.smartraveller.gov.au/
Terms and Conditions Australia & New Zealand Residents:
https://docs.ourvacationcentre.com.au/TermsAndConditions.html
Terms and Conditions Asia Residents:
https://docs.ourvacationcentre.com.au/AsiaTermsAndConditions.html
We are committed to environmentally sustainable practices and encourage our customers to consider the same. We have chosen digital communication to help reduce our carbon footprint and encourage our customers to do the same. If required to print luggage tags and/or documentation, we kindly ask you to print double-sided and only print the necessary documentation.
Please contact us if you need any further assistance with your booking.
Thank you for your continued support and wishing you a fun-filled exciting vacation! Have a wonderful trip and keep safe always.